About OML:
Only Much Louder Entertainment is a market-leading, full-service creative and entertainment business network that has instigated pop culture for over two decades by creating iconic moments across television, digital content, fan experiences, branded entertainment and in the artist-creators community. Celebrated for creating India's first multi-genre music festival, the NH7 Weekender, Only Much Louder has built India’s independent music and comedy scene from the ground-up. They won the first-ever Branded Content and Entertainment Cannes Lion for ‘Dewarists’ and have been the first homegrown content business to have a strong footprint in over 22 countries.
Today, Only Much Louder businesses include -:
Artist Management: Representing the best talent in the country including comedians, actors, chefs, hosts, writers, directors, creators, illusionists, and more.
Content Studio: Developing and producing original long-form scripted and unscripted content for television and streaming platforms since 2016 with over 32 shows and 69 comedy specials, across Amazon Prime, Netflix, MTV, Disney Hotstar and more.
Branded Content: With businesses in the creative and branded content space Only Much Louder has serviced some of the biggest global brands like Tinder, Netflix, OPPO India, Amazon, Tira Beauty, Canva India and more.
1862: A groundbreaking branded content and influencer marketing agency with active campaigns in 22
countries and teams in Russia, Poland, Nigeria and Japan.
GCN: The full-service strategic and creative agency at the intersection of advertising, branded content, communication design and social media.
Hypothesis: Over two decades of working with agencies, brands and influencers has helped us identify gaps and challenges in influencer marketing, resulting in Hypothesis, a comprehensive AI-enabled influencer marketing platform that services the entire influencer marketing journey and has executed more than 150 campaigns.
Role Summary:
We are on the lookout for a Senior Manager of client services & brand strategy to lead our client servicing team. You will be the bridge between our clients and our creative teams, ensuring seamless communication, project execution, and client satisfaction. This role demands a mix of strategic insight, business acumen, and a deep understanding of advertising, digital marketing and creative content production.
Key responsibilities:
- Lead and manage the client services team, setting high standards for client engagement, project management, and service delivery.
- Act as a senior advisor to key clients, understanding their business goals, challenges, and market opportunities to provide strategic guidance and solutions.
- Ensure the delivery of high-quality projects on time and within budget, maintaining the agency's reputation for excellence.
- Develop and nurture long-term client relationships, identifying opportunities for account growth and new business development.
- Collaborate closely with the creative, content, strategy, and production teams to ensure a cohesive and integrated approach to all client projects.
- Monitor and report on client and project performance, providing insights and recommendations to both clients and internal teams.
- Lead pitch teams in developing and presenting proposals for new business opportunities.
- Contribute to the overall leadership and strategic direction of the agency.
- Maintain a healthy P&L for the team ensuring high efficiency, performance and profitability
- Lead and encourage teams to perform to the best of their ability
- Manage team's work flow and load
- Manage team expectations and take active interest in their personal & professional development
- Ensure timely team reviews & OKRs
Technical Skills: - Significant experience in professional client relationship management
- A solid background in digital content, digital marketing or advertising
- The ability to plan and strategize at a senior level
- A persuasive and confident approach to creative projects
- Excellent written and oral communication skills
- Effective team management capabilities
- A keen attention to detail and budgetary restraints
- Full awareness of creative processes and techniques – including digital platforms
- The willingness to note relevant trends and develop ideas
- Exceptional presentation skills to develop ideas and concepts into compelling campaign lead strategies
- Creativity, attention to detail, and adaptability
- Ability to drive creative direction and vision for multiple projects simultaneously
- Knowledge of how video content development works is an advantage
- Should be well adept with global & Indian trends, formats and developments in branded content
Qualifications and Prior Experience: - At least 9-12 years of experience in building creative digital branded content campaigns at a publisher, agency or media house
- Understanding and past experience creating integrated content across all marketing channels from digital, social media, paid media, mobile
- Proven experience with concept development including long form Content
- Strong creative vision with an understanding of business objectives
- Track record of creating ideas for global or large regional brands. Previous work experience on alcohol brands is a plus
- Expertise in social best practice across all platforms.
- Have deep knowledge in running a 360-campaign, from strategy development to tactical execution (including AV/trailers, digital/social, OTT)